Free Grilled Chicken!

I, like the other millions of people in the US, printed out my coupon for a free grilled chicken meal from KFC. It was my last week that I could eat 'cheat meals' before my competition and I thought the grilled chicken was a good substitution. I researched the nutritional value of the chicken(very good) and picked out my sides that fit my list of approved food. I was on my way to a great lunch meal.

I arrived at the KFC by the old Showcase Cinema and noticed the drive-through line was rather long. No problem, I'll just park and go in. Well, when I went inside, the lines were equally as long. Everyone wanted their free chicken. When I arrived at the register I happily presented my coupon for the grilled chicken. The person taking my order, Kendrick, told me that there was a 15 minute wait on grilled chicken but they could give me fried now if I wanted it. No thanks, I didn't mind the wait.

I then proceeded to order my two sides (the coupon says 'your choice of sides') and wanted green beans and corn. Kendrick told me that they were giving everyone the same sides - mashed potatoes and one other thing. I told him about my dilemma and that I was training and couldn't have those two. He asked me to step to the side and said I could speak with the manager.

People continued flooding in to place their orders. Kendrick kept his cool through the entire process. Although the waiting area was now full of people, he did not break a sweat. He continued greeting each person positively and you would have never known how chaotic everything was around him. I believe that Kendrick's patience for the customers made all the customers that were in there calm overall. They didn't get worked up, because he didn't get worked up.

When the 15 minutes came, they packed the grilled chicken and people were on their way out the door. The manager gave me the two sides I'd requested and the grilled chicken was absolutely fabulous. I doubt when Kendrick came into work that morning that he knew how crazy the day would be. However, he made it work and filled a lot of people's satisfied stomachs!